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FAQ

  • Does Pegasus Box need any activation?
  • Does Pegasus Box require any drivers to be installed?
  • Does Pegasus Box require Internet connection?
  • How can I get technical support for Pegasus Box?
  • How do I connect Pegasus Box to PC?
  • How do I update Pegasus Box?
  • How do I use the Pegasus Box?
  • What is Pegasus Box?
  • What kind of warranty does Pegasus Box have?
  • Where can I get flash files for Pegasus Box?
  • Why Pegasus Box Software doesn't start?
  • Does Pegasus Box need any activation?

    To work with the Pegasus Box you just have to update it to the latest available firmware version and register it at the Boot-Loader v2.0. There is no need in performing any additional actions. However, be sure to check for new versions of the Pegasus Box firmware, as we regularly release them to keep you up-to-date.

    Does Pegasus Box require any drivers to be installed?

    You have to install the drivers after Pegasus Box has been connected to PC for the first time. The drivers are available in the Help Center section of Pegasus Box web site.

    Does Pegasus Box require Internet connection?

    Yes, Pegasus Box requires Internet connection for the proper work of the box and the smart-card authorization.

    How can I get technical support for Pegasus Box?

    Depending on the issue, technical support can be obtained in different ways:

    • Manuals for the unlock/flash procedures can be found at the Help Center section of Pegasus Box web site.
    • Problems with the unlock or flashing procedures can be posted at the Pegasus Box section of the GSM-Forum
    • Problems with the update procedure or flashing/unlock difficulties can be resolved via e-mail: support@pegasusbox.com

    How do I connect Pegasus Box to PC?

    To connect the Pegasus Box to a PC you need the USB A/B cable. There is no need in any other power supply to work with the box.

    How do I update Pegasus Box?

    The update procedure for Pegasus Box is performed completely via Pegasus Box Software. There is no need to perform any additional actions.

    How do I use the Pegasus Box?

    To work with Pegasus you need to perform the following steps:
    • Download and install drivers for Pegasus Box.
      Install the drivers after Pegasus Box has been connected to PC for the first time. Drivers are available in Help Center section of Pegasus Box web site.
    • Download and install Pegasus Box Service software.
      To work with the box, you will have to download and install the Pegasus Box Software. The software is available in the Help Center section of Pegasus Box web site.
    • Update Pegasus Box firmware to the latest version.
      The update procedure for Pegasus Box is performed via Pegasus Box Software. There is no need to perform any additional actions.
    • Now Pegasus Box and the service software are ready for use.

    What is Pegasus Box?

    Pegasus Box is the professional device for Samsung cell phone service. This box is used for unlock, flash and recover procedures for the Samsung handsets.

    What kind of warranty does Pegasus Box have?

    Pegasus Box warranty is valid for 6 months and starts after the first update of the box. During this period we can guarantee you the proper box functions and free item exchange in case of a failure. Please note, that cables are the accessories and are not covered by warranty.

    Where can I get flash files for Pegasus Box?

    Pegasus Box Software uses its own type of files (.pgs) that can be downloaded from the Boot-Loader v2.0. Each Pegasus Box is sold with the 1 year and 20GB access to the richest flash files archive at Boot-Loader v2.0.

    Why Pegasus Box Software doesn't start?

    Pegasus Box Software doesn't start and the message "Smartcard could not be found" appears. It means that Pegasus box is not connected to the PC USB port. In such case make sure that the box is connected to PC and restart the software.